Privacy Policy

1. What personal information do we collect?

When you place an order or interact with our website, we may collect:

• Contact information: name, email address, phone number
• Billing and shipping address
• Payment information (processed securely by Stripe — we do not store card numbers on our servers)
• Order history and purchase details
• Communications you send to us
• Technical data: IP address, browser type, device information, and browsing behaviour on our site (via cookies and analytics tools)

2. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

3. When do we collect information?

We collect information when you:

• Place an order on our website
• Subscribe to our newsletter
• Contact us with an inquiry or support request
• Browse our website (automatically, via cookies and analytics)

4. How do we use your information?

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send you our newsletter and product updates (only if you have subscribed)
• Improve our website and understand how it is used
• Comply with legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

5. How do we protect your information?

We implement industry-standard security measures to protect your personal information:

• All data is transmitted over encrypted SSL/TLS connections
• Payment processing is handled by Stripe, a PCI-DSS compliant payment processor. We do not store credit card details on our servers
• Access to personal data is restricted to authorised personnel only

While we take reasonable precautions, no method of transmission over the internet is 100% secure.

6. Third-party service providers

We work with trusted third-party service providers who process your personal data on our behalf:

• Stripe — payment processing
• Shippo / UPS / USPS — shipping and order fulfilment
• Mailchimp — email newsletter delivery
• Google Analytics — website analytics

These providers are contractually required to keep your information confidential and use it only for the services they provide to us. We do not sell your personal information to any third party.

7. Cookies

We use cookies and similar tracking technologies to operate our website and improve your experience. Cookies are small files stored on your device that help us:

• Maintain your shopping cart across sessions
• Remember your preferences
• Analyse website traffic and usage patterns

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality such as the shopping cart.

For visitors in the European Union, we comply with ePrivacy requirements regarding non-essential cookies.

8. California privacy rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know — You may request information about the personal data we collect, use, and disclose about you.
• Right to Delete — You may request deletion of your personal information, subject to certain legal exceptions.
• Right to Correct — You may request correction of inaccurate personal information we hold about you.
• Right to Opt-Out — We do not sell or share your personal information with third parties for advertising or cross-context behavioural advertising purposes.
• Right to Limit — You may request that we limit the use of your sensitive personal information to what is necessary to perform our services.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a request, please contact us at support@plotnetprints.com. We will respond to verified requests within 10 business days.

9. European privacy rights (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) and applicable local laws give you the following rights:

• Right of Access — You may request a copy of the personal data we hold about you.
• Right to Rectification — You may request correction of inaccurate or incomplete data.
• Right to Erasure — You may request deletion of your personal data in certain circumstances (the “right to be forgotten”).
• Right to Restriction — You may request that we limit the processing of your personal data.
• Right to Data Portability — You may request your data in a structured, machine-readable format.
• Right to Object — You may object to processing based on legitimate interests or for direct marketing.

The lawful bases on which we process your personal data are:
• Contract performance — to fulfil your order and deliver our services
• Legal obligation — to comply with applicable laws (e.g. tax and financial record-keeping)
• Legitimate interests — to improve our services, prevent fraud, and maintain security
• Consent — for newsletter communications (you may withdraw consent at any time by unsubscribing)

To exercise any of these rights, please contact us at support@plotnetprints.com. You also have the right to lodge a complaint with your national data protection authority.

10. Data retention

We retain your personal information only for as long as necessary:

• Order and transaction records: retained for 7 years to comply with tax and financial regulations
• Account information: retained while your account is active or as needed to provide services
• Newsletter subscriber data: retained until you unsubscribe
• Analytics data: retained for up to 26 months

When data is no longer required, we securely delete or anonymise it.

11. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

support@plotnetprints.com
www.plotnetprints.com